At Harith Organic, we strive to ensure that our customers are satisfied with their purchases of our neem-based products. If you are not completely satisfied with your purchase, you may return the product and receive a refund. Please read our refund policy carefully.
1. Eligibility for Refunds
- Return Policy will done within 15 working days.
- To be eligible for a refund, the product must be unused, in the same condition that you received it, and in its original packaging.
- Refund requests must be made within 15 days of the purchase date.
- Proof of purchase, such as a receipt or order confirmation, is required for all refunds.
2. Process for Returns and Refunds
- Initiate a Return: To initiate a return, please contact our customer service team at contact@harithorganic.com . Provide your order details and the reason for the return.
- Return the Product: Once your return request is approved, you will receive instructions on how to return the product. Please send the product to the following address: Address:Floor No.: old fire station, Building No./Flat No.: 2-7-95/4/8 Road/Street: SEETHARAM PURAM City/Town/Village: NALGONDA District: Suryapet, State: Telangana, PIN Code: 508213.
- Inspection and Approval: After we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria. Once approved, we will process your refund.
- Refund Method: Refunds will be issued to the original method of payment within 7-10 business days after the return is received and inspected. Depending on your payment provider, it may take additional time for the refund to reflect in your account.
3. Non-Refundable Items
- Certain items are non-refundable, including:
- Products that have been used or damaged.
- Products returned without original packaging.
- Perishable items such as organic fertilizers that have been opened.
- Gift cards.
4. Shipping Costs
- Customers are responsible for paying return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Damaged or Defective Products
- If you receive a damaged or defective product, please contact us immediately at contact@harithorganic.com. We will arrange for a replacement or a refund, including any shipping costs incurred.
6. Exchanges
- We do not offer direct exchanges. If you wish to exchange a product, please follow the return process to receive a refund and place a new order for the desired product.
7. Contact Us
If you have any questions or concerns about our refund policy, please contact us at:
Harith Organic Products
Email: admin@harithorganic.com
